Frequently Asked Questions
We've compiled a list of common questions and answers to help you with your jewellery related queries. If you can't find the information you're looking for, you can always contact our Customer Support team by emailing us at customercare@shokhijewellery.com
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How do I determine my ring size?
One of our goals at SJ is to eliminate the hassle of having to find out measurements like ring size. We want our customers to be able to wear all our rings and on any finger! That is why we only have adjustable rings available!
What materials are your jewellery items made of?
Our jewellery items are crafted from 18 carat gold plated titanium steel, sterling silver and genuine gemstones all of which are ethically sourced.
How can I care for my jewellery to keep it looking its best?
Our jewellery pieces are made from 18 carat gold plated titanium steel. So in order to keep your jewellery pieces looking its best we recommend that you use the polishing cloth provided in your package.
What is your return policy?
Please refer to our returns policy page here.
Can I track my order?
Yes, all our orders come with tracking and shipping information is provided as soon as we process your order. After you place an order, be sure to keep a lookout for correspondence from us.
How long does shipping take?
Regular parcel
Victoria: 2-4 business days
Interstate: 3-6 business days
Express parcel
Victoria: 1-2 business days
Interstate: 1-3 business days
Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can select your country for shipping options and rates.
What payment methods do you accept?
The payment methods we accept include credit/debit cards, PayPal, Apple Pay, Google Pay and Afterpay.
Is my personal information secure when making a purchase?
Yes, your privacy and security at Shokhi Jewellery is of high priority to us. Our online store is certified Level 1 PCI DSS compliant. For more transparency on your private data, please refer to our privacy policy here.
Why does my SJ tag on the necklace tarnish?
It is common for our tag to get a bit discoloured over time as it is not made from the same material as the necklace itself. This will generally occur when it comes into frequent contact with water. This does not affect the look of your jewellery piece and to help avoid this from happening you can wipe it down with the cloth provided in our care package.
Why is there only an option to Log In and not Sign Up for a customer account?
All you need to access your order history is the email address you made your orders with! You'll get sent a one time password (OTP) to log in to your customer account and that's it!
We hope these FAQs have addressed your queries. If you have any additional questions or require further assistance, please don't hesitate to get in touch with us.